Privacy policy

This policy explains how IPD Latin America, LLC ("IPD", "we", "us") handles personal information collected through this website and the EnergyNet client portal. This website is owned and operated from the United States, and IPD Latin America, LLC is responsible for the website and its content. We comply with the EU General Data Protection Regulation (GDPR).

1. Information we collect

Public website. We do not collect personal information from visitors to the public website unless you complete the contact form. If you do, we collect the details you provide: your first and last name, organization, email address, phone number and message.

Client portal. If your organization subscribes to our services and you are given access to the client portal, we collect your account details (your first and last name, company, email address and, if provided, telephone number) and technical information about your use of the portal, such as sign-in times and session data.

2. How we use it

We use contact form details only to respond to your inquiry and to follow up with you about it.

We use client portal account details to provide and secure your access, and to maintain and improve the portal's technical service.

We do not use your information for advertising, profiling or automated decision-making.

3. Legal basis for processing

Where the GDPR applies, we rely on the following legal bases:

• Responding to contact form inquiries: our legitimate interest in answering requests you send us, and taking steps at your request before entering into a contract.
• Client portal: performance of our contract with your organization, and our legitimate interest in keeping the service secure and working well.

4. Sharing

We do not sell your personal information, and we do not share it with third parties for their own purposes.

Our technical service providers, including our website host, have access to the first and last name, company, email address and telephone number (if provided) of registered clients. They use this information only to operate the website and client portal on our behalf.

5. International transfers

IPD is based in the United States. If you contact us or use the client portal from the European Economic Area, your information will be transferred to and stored in the United States. These transfers are protected with industry-approved encryption technology.

6. How long we keep it

We keep contact form details and client portal account details for no longer than two years, unless the law requires us to keep them longer.

7. Cookies

We use only essential cookies, which are needed for the website to work, such as keeping you signed in to the client portal. We do not use analytics, advertising or tracking cookies, and the public website does not use analytics tools.

You can block or delete cookies in your browser settings. If you block essential cookies, parts of the website, including signing in to the client portal, may not work.

8. Your rights

Where the GDPR applies, you have the right to access, correct or delete your personal information, to restrict or object to its processing, and to receive it in a portable format. To exercise any of these rights, contact us through our contact form. We will respond within one month. We do not usually charge a fee, and we may ask you to confirm your identity before acting on a request.

You also have the right to lodge a complaint with the data protection authority in your country of residence. In Spain, this is the Agencia Española de Protección de Datos (AEPD).

9. Security

We use appropriate physical, technical and organizational measures to protect personal information against unauthorized access, loss or misuse. Access is limited to people who need it to do their work, and they are bound by a duty of confidentiality.

No transmission over the internet is completely secure. If a personal data breach occurs, we will notify affected individuals and the relevant authorities where the law requires us to.

10. Links to other websites

The website may link to websites run by others. This policy does not apply to them, and we are not responsible for their privacy practices. Please read their privacy policies before sharing information with them.

11. Children

The website and our services are intended for business professionals and are not directed at children. We do not knowingly collect personal information from anyone under 16.

12. Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last changed.

13. Contact